We offer free shipping Australia wide on all orders over $350.

All HOPE AND MAY orders are now shipped within Australia with Australia Post.

We ship globally offering free express shipping using DHL Express on all orders of $500 excluding NZ, all orders are shipped with Australia Post International.

See services below for further shipping details. 

We are currently partnered with Australia Post for all domestic orders within Australia. 

We are currently partnered with DHL for all orders internationally. All orders to NZ are shipped with Australia Post International.

*Duties & Taxes for International orders not covered.

The above delivery time frames are an estimation provided by our shipping courier, delays during transit may occur which is out of the control of HOPE AND MAY.

To track your order, please visit the relative shipping courier outlined below with your tracking number provided via your order confirmation email.

Australia Wide Shipping & NZ Australia Post International

Australia Post

International Shipping to Asia, UK, Europe & Rest of World

DHL

All international orders are shipped with DHL Express. Please note you need to check your local tax rates, particularly the UK and EU as these can be high and are payable prior to delivery. 

HOPE AND MAY will not offer refunds for any refused shipments due to additional customs & taxes charges. If this fee is not paid, the order will be returned to us at the customers expense. Any custom charges paid to receive your order are not refundable upon return. 

When placing a pre-order at HOPE AND MAY you are committing to the order. We require full payment at time of purchase. Pre order items will be processed like a normal order but shipped at a later date. Date will be specified on the product page and you will receive a confirmation once your order has been shipped. 

For orders that contain an in-stock item/s your order will be shipped separately so you receive your in-stock item/s straight away. No additional postage charge will be incurred in these circumstances. If change of mind occurs, payment is non-refundable.

We aim to dispatch all orders within 24 hours between Monday - Friday AEST (Australian Eastern Standard Time). We dispatch all orders received before 12pm on the same business day, excluding weekends and public holidays.

During peak sale or public holiday periods, same day dispatch may not be applicable due to a high volume of orders.

HOPE AND MAY is not liable for any damage sustained to parcels or for ay stolen or missing parcels once successfully delivered to the nominated address. It is the customers responsibility to nominate a safe and secure shipping address. 

Our online orders may be processed in multiple warehouses in Australia, therefore occasionally orders can be split from multiple locations and delivered separately under different tracking numbers. For all split orders, you will receive an email notification with the new order confirmation and details. There will not be any additional shipping charges applied to split orders. Please note that once your order is on its way, we are unable to change the shipping address.

If you have any questions regarding your parcel's shipping, please contact the relative shipping courier outlined below.

Australia Post Customer Service: 13 23 45

DHL Customer Service: 13 14 06

HOPE AND MAY Customer Care: customercare@hopeandmay.com